Responsibilities:

• Provide daily system and network support, as well as troubleshoot technical problems with IT products or services.
• Provide IT equipment inventory related activities and updates.
• PC Hardware and software installation, configuration and maintenance.
• Provide daily support for all hardware, software and network systems and telephone system.
• Assist in deploying and upgrading IT systems.
• Assist in other projects as required.

Requirements:

• Bachelor’s degree or higher in Computer Science, Information System, or related field.
• Good understanding of helpdesk process and VIP user support.
• Ability to communicate to technical and non-technical staff in verbal/written form. Must be proficient in both Chinese and English.
• Good understanding of general desktop hardware and software in Microsoft Windows, macOS, Office 365, Video Conferencing platforms, VPN, Adobe, etc.
• Solid experience with various end user computing technologies and services, including but not limited to Active Directory, ServiceNow, meeting support tools, project support and quality assurance, etc.
• Basic knowledge of networking, IP telephony, VDI, etc.
• Good ability of analytical thinking and problem solving.
• Detailed-oriented, customer-oriented, responsible, proactive and process minded,
• The candidates with less experience, looking for work with part-time / flexible hours or current university students are welcomed to apply for part-time positions.

We offer 5 days work week, hybrid working (office & work from home), competitive salary package, professional training and attractive career development opportunities to the right candidate.

Interested parties please email your full resume with your current & expected salary to hr@jobwonders.com .

Personal data collected would be used for recruitment purpose only.